Customer Service
Conditions of Carriage
All travel with Centrebus is subject to our normal conditions of carriage. You can view these
here.
Contact Us
We will be pleased to hear from you, whether you have an enquiry, suggestion or criticism.
We will respond to enquiries about future travel plans as a priority, but pleased do remember that a quick telephone call may be the fastest way to get the information you need if you cannot find it on the web.
If you contact us with a concern or criticism, we will acknowledge receipt within 3 working days, either by email or post depending on how you have been in touch. At the same time, we will give you a reference number in case of later query. We will check our records, and your complaint will then normally be investigated by the local depot operations manager, before you hear from us again with our findings.
By Telephone
Call our enquiry office between 9am and 3pm, Monday to Friday, 9am and midday on Saturday, on 0844 3511120
By Post
Please write to me:
Customer Communications Officer
Centrebus Ltd
102 Cannock Street
Leicester
LE4 9HR
By Email
If you wish to contact us directly by email, please do so to
grantham@centrebus.com,
or use the contact form below.